IADR Abstract Archives
Patients' and clinicians perspective in using Teledentistry
Objectives: To evaluate patients and clinician experience in using teledentistry at an undergraduate teaching university.
Methods: 55 pre-registered patients from October to December 2022 visiting Faculty of Dentistry, SEGi university were invited for virtual consultation. Patients who had undergone RCT or deep caries management were invited for follow up appointment. Using the SEGi dental consultation Anytime, anywhere system, patients were offered scheduled appointments with clinicians which could be accessed through their phone or personal device. After virtual consultation, patients and clinicians were asked to complete a feedback form.
Results: Fifty-five patients participated in this study. Overall, 90 % of the patients were satisfied with virtual consultation. 89% patients were able to express themselves effectively and 77% patients felt as they were meeting the dentist in person. Majority (84 %) of the patients had trouble in using the platform and 51% patients also found it difficult to take a clear picture of their mouth. 95% of the patients agreed that the confidentiality was maintained, and they were able to express themselves. 100% patients agreed that teledentistry system can save time and they will consider using teledentistry for virtual consultation in future.
All 5 operators were satisfied (90%) with the overall consultation experience and were able to gain complete understanding of patient’s condition. Majority of the patients (91%) attended the clinic on time and can effectively replace an in person visit to the clinic (100%). All operators (100%) expressed that the platform was complicated and difficult to use, however, it was time saving (100%) and all operators (100%) would like to use virtual clinics in future.
Conclusions: Our study shows positive patients and operators experience using teledentistry and both patients and clinicians were satisfied using virtual clinics for follow up visit. The result also prompted a need to improve the teledentistry platform and to make it more efficient and user friendly.
Methods: 55 pre-registered patients from October to December 2022 visiting Faculty of Dentistry, SEGi university were invited for virtual consultation. Patients who had undergone RCT or deep caries management were invited for follow up appointment. Using the SEGi dental consultation Anytime, anywhere system, patients were offered scheduled appointments with clinicians which could be accessed through their phone or personal device. After virtual consultation, patients and clinicians were asked to complete a feedback form.
Results: Fifty-five patients participated in this study. Overall, 90 % of the patients were satisfied with virtual consultation. 89% patients were able to express themselves effectively and 77% patients felt as they were meeting the dentist in person. Majority (84 %) of the patients had trouble in using the platform and 51% patients also found it difficult to take a clear picture of their mouth. 95% of the patients agreed that the confidentiality was maintained, and they were able to express themselves. 100% patients agreed that teledentistry system can save time and they will consider using teledentistry for virtual consultation in future.
All 5 operators were satisfied (90%) with the overall consultation experience and were able to gain complete understanding of patient’s condition. Majority of the patients (91%) attended the clinic on time and can effectively replace an in person visit to the clinic (100%). All operators (100%) expressed that the platform was complicated and difficult to use, however, it was time saving (100%) and all operators (100%) would like to use virtual clinics in future.
Conclusions: Our study shows positive patients and operators experience using teledentistry and both patients and clinicians were satisfied using virtual clinics for follow up visit. The result also prompted a need to improve the teledentistry platform and to make it more efficient and user friendly.