Patient satisfaction at the UWC Oral Health Centres

Patient satisfaction is becoming an increasingly important indicator of quality dental care. Patients' and dentists' communicative behavior is of paramount importance, it allows for a good relationship and understanding between both parties. Objectives: to determine patients' attitudes and general satisfaction with services delivered by UWC oral health centers and whether there was a difference in satisfaction at the two faculties. Methods: A questionnaire survey was carried out at Tygerberg and Mitchells Plain Oral Health Centers on one hundred randomly selected patients in the centers to determine their satisfaction with different aspects of services received. Questions on access, availability, pain management and quality of care were included. The dentist's behavior and how the care was delivered, as perceived by the patients, was also taken into account. Results: An overall assessment of both the Mitchell's Plain and Tygerberg Oral Health Centres showed that 77% of patients were satisfied with faculty, personnel, procedures, quality and costs. Conclusions: There were areas that needed improvement - like accessibility and availability of services. This survey has given insight into the management of patients and may lead to a greater understanding of patients' needs and increased levels of compliance. The trust that evolves may create a foundation that can be built on for years to come and increase patient satisfaction.