IADR Abstract Archives
Implementation of a patient feedback questionnaire to visualize learning improvements of clinical care of undergraduate dental students.
Objectives: To investigate non-clinical care aspects in our undergraduate dental students training program that need improvement using a modified patient feedback questionnaire (PFQ).
Methods: At the end of 2017 academic year, the PFQ was implemented as a pilot assessment for all 81 year-4 (Y4) and 63 year-5 (Y5) students working at the Child and Adult dental university clinics. Every patient attending these clinics was offered to voluntarily and anonymously answer three questions about the physical space/equipment of the clinic, explanation and overall clinical care of the student, plus a fourth free text answer about giving them advice on how to improve to be a better Dentist in the future. All feedbacks were counted and descriptively analyzed. Y4 and Y5 students were statistically compared. Further, all free text feedbacks were qualitatively grouped into themes and compared.
Results: A total of 153 questionnaires were collected (average of 1.1 feedback per student). The “Excellent” (74%) rank was the most recurrent answer followed for “Acceptable” (18%). Being the “physical space/equipment of the clinic” the quality question which got the worst evaluation of the three (Table 1). Regarding the free text answers, the competencies which required to make the most progress were related to “Clinical practical skills”, “Communication or explanation” and “Student nervousness or insecurity”. The best assessed competencies were “Professional attitudes or behaviors”, “Student personality”, “Attendance of care” (Table 2).
Conclusions: The application of a patient pilot feedback questionnaire helped us to better focus and visualize learning improvements of our undergraduate clinical care training to seek Patient centered care. An unanticipated finding was the role of patients as mentors in the development of professionalism.
Methods: At the end of 2017 academic year, the PFQ was implemented as a pilot assessment for all 81 year-4 (Y4) and 63 year-5 (Y5) students working at the Child and Adult dental university clinics. Every patient attending these clinics was offered to voluntarily and anonymously answer three questions about the physical space/equipment of the clinic, explanation and overall clinical care of the student, plus a fourth free text answer about giving them advice on how to improve to be a better Dentist in the future. All feedbacks were counted and descriptively analyzed. Y4 and Y5 students were statistically compared. Further, all free text feedbacks were qualitatively grouped into themes and compared.
Results: A total of 153 questionnaires were collected (average of 1.1 feedback per student). The “Excellent” (74%) rank was the most recurrent answer followed for “Acceptable” (18%). Being the “physical space/equipment of the clinic” the quality question which got the worst evaluation of the three (Table 1). Regarding the free text answers, the competencies which required to make the most progress were related to “Clinical practical skills”, “Communication or explanation” and “Student nervousness or insecurity”. The best assessed competencies were “Professional attitudes or behaviors”, “Student personality”, “Attendance of care” (Table 2).
Conclusions: The application of a patient pilot feedback questionnaire helped us to better focus and visualize learning improvements of our undergraduate clinical care training to seek Patient centered care. An unanticipated finding was the role of patients as mentors in the development of professionalism.
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