Survey on use of a regional diagnostic oral microbiology laboratory

Methods: A retrospective review of specimens submitted to Glasgow Dental Hospital microbiology laboratory was undertaken for the period 2007-2008. All users that had submitted specimens to the laboratory over this period were sent a questionnaire on the use of the diagnostic oral microbiology laboratory.

Results: During 2007 -2008 there were 978 specimens submitted from departments within the Dental Hospital and 28 specimens submitted from general dental practitioners (gdp's). Responses were available from 18/31 users from the dental school and 18/25 from gdp's. Information regarding the use of the laboratory services was agreeable for 94% of hospital users and 67% of gdp's. The turnaround times for producing results was agreeable for 100% of hospital users and 54% of gdp's. The information contained within the laboratory reports was useful for 100% of hospital users and gdp's. The repertoire of tests available was satisfactory for 100% of hospital users and gdp's. Barriers to the use of the diagnostic facilities by gdp's was access to appropriate transportation for specimens.

Conclusion: There was a high level of satisfaction with the diagnostic oral microbiology facilities. However, the number of gdp's using the service is relatively small and more information could be supplied to encourage a greater use of the facilities. Methods to facilitate transportation of specimens would also enhance uptake of diagnostic microbiology services.