Conscious competence model: Training in communication skills

Objectives: To present a description and student evaluation of a new model of training for communication skills in dentistry Method: Sixty-seven third-year dental students, participated in a new communication skills course, using simulated patients, case based scenarios, videotaped interviews and class role plays. Students were asked to complete a student evaluation questionnaire at the end of the course. Information was sought on the students' perceptions about communication skills both prior to and after completing the course. Results: Fifty-nine students returned the questionnaire (88%). Students considered communication skills to be significantly more important as a component of their undergraduate training after the completion of the course than prior to it. As might be expected students whose ratings were higher after the course also reported that the course: helped them develop new communication skills and techniques; increased their interest in the subject; and improved their self-confidence. These students also rated the tutor as more effective and the course materials as more helpful, and considered the course to be more stimulating than those whose ratings of the importance of communication skills remained the same or decreased. Conclusion: A conscious competence model of training in communication skills develops more student awareness of the need for good dentist-patient communication. It is essential, therefore, that dental students are provided with skills-based communication training based on the most recent research literature.