Method: A quantitative patient satisfaction survey based on a simple random sample selection of 220 participants was conducted. The study was conducted in a CHC at Pretoria (Gauteng Province). Self-administered questionnaires with open and close-ended questions were utilized. The target population entailed patients visiting the CHC for a month.
Result: There was a 100% response to the questionnaires although some did not respond to all the questions. There were 102 male respondents (46%) and 118 females (54%). 94% found it easy to access the CHC and 6% did not find it easy. The patients were satisfied with the dental services offered by the dentist and 97% wanted treatment from the dentist and 3% did not want to be treated by the same dentist. The Likert scale with a rating of 1-5 indicated that 73% were satisfied with the dental services and 1% was very dissatisfied. 96% would recommend the dental services to others and 4% will not make a recommendation. 98% were satisfied with the treatment that they had received and 2% were unsatisfied. 94% patients indicated that they would return for dental services, 5% would not return and 1% did not respond.
Conclusion: The patients found it easy to access the CHC. The patients were satisfied with the dental services offered and will return and make recommendations for others to return. The patients recommended the number of dentists to be increased so that the dental services access can be improved.